Policies

Payments

Payment is due in full 24 hours prior to the first visit.

Cancellations

Mystic Whiskers Cat Care requires a minimum 72 hours (3 days) advance notice for cancellation of any scheduled cat care service. Failure to provide 72 hours notice will result in a cancellation fee of no less than 50% of the invoice for the cancelled service.

Failure to provide 48 hours advance notice for cancellation of any scheduled service will result in a cancellation fee equal to 100% of the invoice of the scheduled service. Returning home early is the same as a last minute cancellation and is charged at 100% of the original scheduled service.

 Holidays are our peak service periods. Peak holidays are Easter, Memorial Day, Independence Day, Labor Day, Thanksgiving and Christmas/New Years.  Any cancellation with less than 7 days notice during a peak holiday period will result in a cancellation fee of no less than 50% of the invoice for the scheduled pet care.  Any cancellation with less than 72 hours (3 days) notice during a peak holiday period will be charged full price.